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Happy Turkey Day! November 23, 2006

Posted by 5 Wester in General Announcements.
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Today’s Thanksgiving day. A day to celebrate what we are thankful for!

Although in today’s world, we usually see what we don’t have, let’s be thankful for what we do have, like family and friends who love and care about us. For one, I’m sure thankful to God that we enjoy the things we do here in America, thanks to the blood and sweat of those who sacrificed their lives so that we can enjoy the freedom we enjoy today. Often times, we take things for granted, and only realize how valuable it is until it is gone. Let’s not wait for this to happen, but have an attitude of gratitude for the blessings God has given.

So to all of you my friends let’s take a moment to be thankful for what we have, and maybe when you sink your teeth into that juicy turkey leg from MMC, you’ll be glad you’re not the turkey!

Gobble, gobble everyone!


Hello, my name is 5 Wester, welcome to MMC… may I take your order? November 15, 2006

Posted by 5 Wester in General Announcements.
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Originally uploaded by pamin21.

Hello, my name is 5 Wester… I’ll be your nurse today, would you like me to supersize that?

I found this picture hanging on the refrigerator door in Mama’s house during the summer break back in California. This was actually the picture that was posted beside our names on the assignment board together with our Spectralink phone numbers listed at the bottom. I guess it was the hospital’s way of helping doctors, patients, family, and visitors identify the nurses aside from the usual ID badge. How’s that for Service Excellence?

I’m sure you’ve noticed that when you come to a fast food chain, they always greet you with the same lines… for example, “Hello, welcome to McDonald’s would you like to try our new (whatever’s new)”. I wonder if it would work the same way in a hospital setting… “Hello, my name is 5 Wester, I’ll be your nurse ’til 7 a.m… How was your day today?” or something like that. It’s called branding a service. When you visit these fast food places, it doesn’t mean that their food is necessarily that great. You just know what to expect, there are no surprises, and for the most part, puts you at ease.

When our patient’s get admitted, what can they expect? How would you like to be greeted by the nurse or CNA if you were a patient at MMC? I don’t know about you, but I’d like my CNA or nurse to greet me with enthusiasm and a big smile with an attitude that says “Hey buddy! Thank you for choosing MMC as your healthcare provider. We know that you have other choices in healthcare and we’ll make sure you made the right one. If there is anything that will make your stay more comfortable, please do let us know, and we’ll do our best!”. Sound far fetched? Hey, we are 5 West, we are the best, let’s show them what we’re made of!