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A New Adventure… March 23, 2010

Posted by 5 Wester in General Announcements.
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Alas, I’m alive again!

It’s been almost two full months since I’ve touched this blog and I’m sure for some of you who happened to find it, might think that I’ve gone of to infinity and beyond. Well, that would be nice… someday when our Lord comes, but for now, I’m here to stay.

After five years of serving the people of McAllen at MMC, I’ve decided to move on. The last few weeks were transition weeks for me. My job hunt has been over and somehow I feel like the Lord has once again opened up doors of opportunity. The last interview I had was for a Quality Management position at a local LTAC where I’ve interviewed up the corporate ladder from the Director of Nurses, to the CEO, and eventually to the corporate Director of Clinical Services, and all I got was, “Are you sure you want this job? In the last 2 years 4 people have held the position and one of them had to quit because her angina came back.” (This lady apparently had a heart condition and the job stress triggered her chest pains. Her doctor told her that if she continued employment, she would die!). Despite that, I told them “Yes I want the job.” A few weeks later I got a letter from the CEO telling me they considered someone for the position. Ironically, the CEO no longer works for the company. I think they gave him the boot because of poor performance. Good luck to you sir, it was a pleasure meeting you! By the way, the Quality Manager’s position is still open.

Currently I’m undergoing orientation. I’m still serving the people of McAllen, however, on the other side of town at a hospital owned by doctors. You probably heard of the place, they were in the news a few times last year during the heated healthcare debates. Regardless of what you may hear, this place in my opinion gives excellent care. I know, I work here now! But seriously, I think they are doing a pretty good job taking care of their patients. Where could you find a hospital down here in the Rio Grande Valley that offers valet parking? How about flowers for every new admit (although I’m kinda iffy about this since it may trigger allergic reactions) nevertheless, flowers! Where else could you find a hospital down here that delivers news papers everyday, for every patient. And check this out, where else could you find a hospital down here that takes meal orders where a representative from the dietary department comes to your room everyday and based on your diet asks you, “what would you want to eat today?”, then they prepare that for you like you were in a restaurant. Or how about all private rooms that look like a hotel, with large shower rooms, a love seat that turns into a bed for your overnight family member, and hospital beds that have bed alarms and weighing scales. The hallways are spacious, and the reception area looks like you just entered a 5 start hotel. Unbelievable! Of course at the end of the day all these things don’t matter. What’s important is that the patients get the care they deserve, and they do, because for the first time in 5 years, I’ve found a place where the people who work there actually do care.

Well what can I say? I do miss the ICU, however, for now, this is a good break from all that SERVICE EXCELLENCE nonsense that seem to elude MMC. Funny, when I first started with them they said that they wanted to be the Ritz-Carlton of healthcare. “It’s better at Motel 6” said a patient to me one day as I started off at 5 West. I guess MMC should learn from DHR, and see what a Ritz-Carlton of healthcare should look like. Quite frankly, I don’t mind doctor owned hospitals making a profit, as long as they take care of their staff, and more importantly their patients. What concerns me are hospitals that care more about their stocks or share holders than their staff or patients, and I think it’s about time that changed. For now, everything is good. I guess we’ll just have to see what the future holds. I do have a good feeling about it though, and I know the future looks bright. Wish me luck…

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