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Got EMR? November 1, 2010

Posted by 5 Wester in General Announcements.
1 comment so far

Yeah yeah… this is the new slogan at our hospital. After going live 3 weeks ago, the dust has settled and the frustration level has died down. Overall I’d say things are starting to get better… nurses are getting used to the new system and how things are done, however, some things just don’t change. Unfortunately, we still have the same old problems when it comes to pharmacy services. The same old system breakdown that exists prior to going live just got a whole lot bigger. I guess if you don’t fix a broken system before going electronic, the same problems will pop up time and time again.

I just don’t get it though. I’m sure you’ve had similar problems with pharmacy services… you know, missing meds, late deliveries, bad customer service. It would seem like whenever you ask for meds the person at the other end of the line sound irritated. Quite frankly I’ve never seen anything like it. You’d figure pharmacy would be your best friend, not so in this case. How many times would we have to make that phone call for us to get our meds on time? Maybe they should start hiring people from Walmart, at least they get the shelves stocked with goods and deliveries come as fast as you can say Kilimanjaro!

If there’s any pharmacy people out there, I’d like you to enlighten me with why it seems like pharmacy services suck especially down here in deep South Texas. In my opinion, pharmacy is the number department that gives nurses a lot of grief… and why? In the battlefield of healthcare, nurses are the marines, pharmacy is the navy. We can’t fight if we don’t get our supplies or ammo in time. One time I had to tell a pharmacist, “I hope that one day you’re not the one in a hospital bed twisting in pain because pharmacy couldn’t deliver your morphine on time”… and that goes for all pharmacists out there too!